- Why would we select Solution Interface as our telecommunication partner rather than working with a Direct Sales Representative for the carrier?
- If we want to work with Solution Interface, and a Direct Representative of the carrier is this possible?
- How is Solution Interface compensated?
- Who provisions our services?
- Who coordinates with our existing vendor partners?
- Who bills us for our services?
- Who do we call if we have a billing issue?
- Who do we call if we have a service outage or problem?
- Who do we call when our contract is approaching it’s renewal date?
Why would we select Solution Interface as our telecommunication partner rather than working with a Direct Sales Representative for the carrier?
When consulting with you, we are never forced to wear one carrier’s hat, but represent the solution that will best meet your business needs. Each carrier is different and our knowledge of the different products and services, design, pricing models, and promotional offerings, allows you to leverage all of this information through one resource. Our goal is to provide you the intelligence to make the best decision for your company.
If we want to work with Solution Interface, and a Direct Representative of the carrier is this possible?
Yes, in most instances. Each carrier’s Rules of Engagement are different, but there often exists the potential to “Channel Integrate” with a Direct Representative. Depending on the circumstances and business requirements, we may even recommend this to provide your team additional resources.
How is Solution Interface compensated?
Solution Interface is paid a residual commission by the carrier directly, based on the contracted billing amount and for the term of the agreement signed.
Who provisions our services?
Solution Interface employs a back-office team with over 40 years of industry experience. Our team submits the contract and scope of work to the carrier and then serves as your project management interface, working with you until your new services are turned up and working to your satisfaction.
Who coordinates with our existing vendor partners?
We typically initiate a pre-implementation call to review the scope of work and each person’s responsibilities. Next, we collaborate with all parties through the completion of the project.
Who bills us for our services?
You are billed directly from your provider.
Who do we call if we have a billing issue?
Solution Interface provides a first bill review to make sure that everything is billing in accordance with your signed contract and what we designed for you. We also serve as a resource going forward should you have any billing questions or concerns.
Who do we call if we have a service outage or problem?
Solution Interface is committed to supporting the services that we sold to you. Our general recommendation is to call the carrier immediately so that the ticket is generated as quickly as possible and that no valuable time is lost. We then ask that you either email us at support@solutioninterface.com or call us at 480-344-9400, option 1 for support, so that we can track the issue through resolution for you. The option to call us first is always available as well.
Who do we call when our contract is approaching it’s renewal date?
We will be in contact with you proactively prior to your renewal date. Our team proactively monitors and manages your contract expiration dates, making sure you are aware of auto-renew potentials, and potential cost adjustments. Our goal is to proactively communicate with you over the term of your agreement, having a full understanding of the direction of your business. At the time of renewal, Solution Interface will provide you competitive analysis, to ascertain potential savings or new technologies that might optimize your business telecommunications.